Privacy Policy - Cleaner Marylebone

This Privacy Policy explains how Cleaner Marylebone collects, uses, shares, stores, and protects personal data when providing cleaning services to customers in the Marylebone area. It applies to all Cleaner Marylebone customers in the area, including individuals who request one-off, recurring, domestic, or specialist cleaning services. We are committed to handling personal data in a lawful, fair, and transparent manner in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data We Collect

We only collect data that is necessary to provide our services, manage customer relationships, and meet legal obligations. The types of personal data we may collect include:

Identity data such as your name and title.
Contact data such as your address, email address, and telephone number.
Service data such as booking details, service preferences, property access instructions, cleaning instructions, and appointment history.
Payment data such as billing information and transaction records. We do not usually store full card details unless required by a secure payment provider.
Communication data such as messages, complaint records, feedback, and any correspondence relating to your service.
Technical data such as basic device or browsing information if you contact us through digital channels that collect such data.

We may also receive data from third parties where necessary to deliver services, for example from a landlord, letting agent, or family member who arranges cleaning on your behalf. In such cases, we expect that the person providing the data has the right to do so.

2. How We Use Personal Data

Cleaner Marylebone uses personal data for the following purposes:

To process enquiries and arrange cleaning services.
To confirm bookings, reschedule appointments, and manage service delivery.
To issue invoices, process payments, and maintain financial records.
To communicate with customers about service updates, instructions, and service-related issues.
To handle complaints, disputes, refunds, and customer support requests.
To improve service quality, train staff, and maintain accurate internal records.
To comply with legal, tax, accounting, and insurance obligations.
To prevent fraud, misuse, or unlawful activity.

We do not use your personal data for purposes that are incompatible with the reasons it was collected, unless we have a lawful basis to do so.

3. Lawful Basis for Processing

Under data protection law, we must have a lawful basis for each use of personal data. Cleaner Marylebone relies on the following lawful bases:

Contract

We process personal data when it is necessary to enter into or perform a contract with you. This includes booking services, carrying out cleaning, managing payments, and communicating about the service you requested.

Legal Obligation

We may process data where we must comply with legal requirements, including tax, accounting, employment, and record-keeping obligations.

Legitimate Interests

We may use personal data where it is reasonably necessary for our legitimate business interests and where those interests are not overridden by your rights. This may include managing customer accounts, improving operations, responding to enquiries, and protecting our business against fraud or misuse. We always consider the impact on your privacy before relying on this basis.

Consent

In limited situations, we may ask for your consent, for example where optional marketing communications are involved or where we need permission for a specific use of data. If we rely on consent, you may withdraw it at any time.

4. Sharing Your Data with Processors

We may share personal data with trusted third parties who act as processors on our behalf. These processors only handle data under our instructions and are required to protect it appropriately. They may include:

Payment providers that process card or electronic payments securely.
Booking or scheduling systems used to manage appointments and service records.
IT and cloud service providers that store or support our systems and communications.
Accounting or invoicing services used to maintain financial records.
Professional advisers such as accountants, insurers, or legal advisers where necessary.

We may also disclose data if required by law, regulation, court order, or public authority request, or if necessary to establish, exercise, or defend legal claims.

We do not sell personal data.

5. Data Retention

Cleaner Marylebone keeps personal data only for as long as necessary for the purpose for which it was collected, including to satisfy legal, accounting, and reporting requirements. Retention periods may vary depending on the type of record.

Customer and booking records are generally retained for the duration of the service relationship and for a reasonable period afterwards.
Financial and invoice records are retained for as long as required by tax and accounting law.
Complaints and correspondence may be retained longer where needed to resolve disputes or demonstrate how we handled a matter.
Marketing preferences are kept until you tell us to stop or until they become outdated.

When personal data is no longer needed, we will delete it securely or anonymise it so that it can no longer identify you.

6. Data Security

We take appropriate technical and organisational measures to safeguard personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures may include access controls, secure storage, restricted permissions, staff awareness, and secure disposal practices. While no system can be guaranteed completely secure, we work to protect data in a manner that is proportionate to the risks involved.

7. Your Rights

As a data subject under UK GDPR, you have a number of rights in relation to your personal data. These rights may be limited in some situations, but we will always respond to requests in accordance with the law.

Right of access — you can ask for a copy of the personal data we hold about you.
Right to rectification — you can request correction of inaccurate or incomplete data.
Right to erasure — you can ask us to delete your data in certain circumstances.
Right to restriction — you can request that we limit how we use your data in certain cases.
Right to object — you can object to processing based on legitimate interests or direct marketing.
Right to data portability — you can request transfer of certain data in a structured, commonly used format where applicable.
Right to withdraw consent — where we rely on consent, you can withdraw it at any time.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you are concerned about how your personal data has been handled.

8. Children’s Data

Our services are generally intended for adults. We do not knowingly collect personal data from children unless it is necessary for a service arranged by an adult customer and provided lawfully. If we become aware that we have collected data from a child inappropriately, we will take steps to delete it.

9. International Transfers

Where processors or systems involve data being transferred outside the UK, we ensure that appropriate safeguards are in place to protect your information. These safeguards may include adequacy regulations or approved contractual protections.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, operational, or service changes. The most current version will apply to your use of our services. We encourage customers to review it periodically so they remain informed about how their information is handled.

11. Summary of Our Commitment

Cleaner Marylebone is committed to treating personal data with care, respect, and accountability. We collect only what we need, use it for clear purposes, keep it only as long as necessary, and protect it through responsible processing practices. This policy applies to all Cleaner Marylebone customers in the area, and it is designed to ensure that your privacy is handled lawfully and transparently at every stage of our service.