Cleaner Marylebone Health and Safety Policy

This Health and Safety Policy sets out the principles and standards that guide Cleaner Marylebone in protecting the wellbeing of our employees, clients, visitors, contractors and members of the public. As a professional cleaning company, we are committed to providing services that are safe, well managed and compliant with relevant health and safety requirements in our operating areas.

Our Health and Safety Objectives

The primary objectives of this policy are to prevent accidents, injuries and ill health arising from our cleaning activities, to manage risks in a systematic way, and to promote a positive health and safety culture throughout Cleaner Marylebone. We aim to continually improve our performance and to integrate health and safety considerations into all planning and operational decisions.

Management Responsibilities

Senior management at Cleaner Marylebone is responsible for establishing, maintaining and reviewing this Health and Safety Policy. Management will ensure that adequate resources, information, instruction and supervision are provided so that all cleaning tasks can be carried out safely. Managers will regularly review risk assessments, working practices and incident reports to identify opportunities for improvement and to ensure legal and regulatory compliance.

Employee Responsibilities

All employees share responsibility for protecting their own health and safety and that of others who may be affected by their actions. Staff must follow all training, safe working procedures and instructions given by management. Employees are required to use equipment and cleaning products correctly, report hazards or near misses promptly, and cooperate fully with health and safety initiatives, audits and investigations.

Risk Assessment and Safe Systems of Work

Cleaner Marylebone conducts risk assessments for all routine and non-routine cleaning tasks carried out within client premises across our service area. These assessments consider hazards such as slips and trips, manual handling, electrical equipment, use of cleaning chemicals, lone working, and work in confined or high areas. The findings are used to develop safe systems of work and method statements that staff are trained to follow.

Risk assessments are reviewed periodically and whenever there are changes to work processes, equipment, products, or locations. Where necessary, control measures are updated to eliminate or reduce risks to an acceptable level.

Training, Competence and Supervision

Cleaner Marylebone provides all employees with appropriate induction and ongoing training relevant to their roles. This includes training in general health and safety awareness, safe use of cleaning products, equipment operation, manual handling, and personal protective equipment. Additional task-specific instruction is provided where higher hazards are identified, such as working at height or in sensitive environments.

Supervisors monitor on-site work to ensure that procedures are being followed and that staff remain competent and confident in their duties. Refresher training is arranged as needed, and new starters are closely supervised until they demonstrate suitable competence.

Use of Cleaning Chemicals and Hazardous Substances

Cleaning chemicals and any hazardous substances used by Cleaner Marylebone are assessed before use. Safety data and manufacturer guidance are reviewed to determine appropriate handling, storage, dilution, application, and disposal methods. Staff are trained to read and understand product labels, to avoid mixing incompatible substances, and to always use the minimum effective quantity.

Personal protective equipment such as gloves, eye protection or masks is provided where indicated by risk assessments or product guidance. All substances are stored securely and out of reach of unauthorised persons, particularly in environments where children or vulnerable individuals may be present.

Equipment Safety and Maintenance

All cleaning equipment, including vacuum cleaners, floor machines, steam cleaners and electrical extension leads, is selected with safety and reliability in mind. Equipment is inspected regularly and maintained in accordance with manufacturer recommendations. Damaged or defective items are removed from use immediately and reported to management.

Employees are instructed not to modify equipment, not to overload electrical sockets, and to route cables to minimise trip hazards. Only trained and authorised staff may use specialist machinery.

Manual Handling and Ergonomics

Many cleaning tasks involve lifting, carrying, pushing or pulling equipment and materials. Cleaner Marylebone takes steps to reduce manual handling risks by using trolleys, lightweight tools and ergonomic methods wherever practical. Staff receive training in correct posture, lifting techniques and ways to avoid repetitive strain.

Where manual handling cannot be avoided, work is organised to minimise the load weight, distance and frequency. Any employee experiencing discomfort or potential strain is encouraged to report concerns so that adjustments can be considered.

Control of Slips, Trips and Falls

Slips, trips and falls are a major source of injury in cleaning work. Our staff are trained to use appropriate signage when floors are wet, to manage trailing cables, and to maintain good housekeeping standards throughout their cleaning activities. Wet floor areas are restricted as far as reasonably practicable until surfaces are dry or safe to walk on.

Where work at height is required, such as cleaning at ceiling level or high windows, only suitable access equipment may be used, and only by trained personnel following the relevant risk assessments and procedures.

Lone Working and Security

Certain cleaning activities may be carried out outside normal business hours or in low-occupancy environments. Cleaner Marylebone assesses these situations for lone working risks and implements appropriate controls, which may include regular check-in procedures, access controls and site-specific instructions.

Employees must follow security protocols for each site, including locking up where required, respecting client confidentiality and protecting property. Any suspicious activity, security concerns or incidents must be reported immediately according to company procedures.

Health, Welfare and Personal Protective Equipment

Cleaner Marylebone recognises that good health and welfare support safe and effective work. We encourage staff to report any health conditions that may be affected by cleaning tasks so that adjustments can be considered. Suitable welfare arrangements are made in cooperation with clients, such as access to washing facilities and rest areas where reasonably practicable.

Personal protective equipment is provided free of charge where identified as necessary. Employees must use, store and maintain this equipment correctly and report any defects or shortages without delay.

Incident Reporting and Emergency Procedures

All accidents, incidents, near misses and dangerous occurrences must be reported promptly to Cleaner Marylebone management. This allows investigations to take place, root causes to be identified, and corrective actions to be implemented to prevent recurrence. Where required, incidents will be documented and retained as part of our safety records.

Employees are trained in relevant emergency procedures, including fire safety, evacuation routes, and how to respond to spillages or exposure to cleaning chemicals. Site-specific arrangements supplied by clients are followed at all times.

Consultation and Continuous Improvement

Cleaner Marylebone values feedback from employees and clients to help improve health and safety performance. Staff are encouraged to raise health and safety suggestions, concerns or observations. Management reviews this policy periodically to ensure it remains effective, up to date and appropriate for the cleaning services we provide throughout our service area.

By working together, following safe procedures and maintaining high standards of professionalism, Cleaner Marylebone seeks to deliver reliable cleaning services while safeguarding the health, safety and welfare of everyone affected by our work.