Cleaner Marylebone Privacy Policy

This Privacy Policy explains how Cleaner Marylebone collects, uses, stores, and protects personal data relating to customers and prospective customers in the Marylebone area. It also explains the rights you have under data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Cleaner Marylebone customers and users of our cleaning services within the Marylebone area, regardless of the specific service package or booking method used.

Who this policy applies to

This Privacy Policy applies to all individuals who use or request our cleaning services in the Marylebone area. This includes regular customers, one-off booking customers, prospective customers who make enquiries, and any individual who communicates with us about our services on their own behalf or on behalf of a business or household.

Personal data we collect

Cleaner Marylebone may collect and process the following categories of personal data when you engage with us or use our services:

Identification and contact details, such as your name, postal address, service address, and communication details needed to manage your booking and service.

Booking and service information, including details of the type of cleaning service requested, property type, access instructions you choose to share, preferred days and times, and details of any issues or complaints relating to the services provided.

Payment-related information, such as records of payments, payment status, and billing history. Where we use external payment processors, your full payment card details are collected and processed directly by those providers and are not stored by Cleaner Marylebone.

Communication records, including records of enquiries, emails, messages, feedback, and other correspondence you send to us, along with any notes we create relating to those communications.

Technical and usage data, where applicable, such as information about how you access and use any online booking tools, including date and time of access, pages viewed, and basic technical information provided by your browser or device.

How we collect your personal data

We collect personal data directly from you when you contact us to request a quote, make a booking, amend or cancel a booking, provide feedback, or otherwise communicate with us. We may also obtain personal data when another person books a cleaning service for you or at your address. In such cases, we rely on that person to confirm that they have the authority to provide your details and share this Privacy Policy with you.

We may receive limited personal data from third parties such as payment service providers, platform providers, or partners who help us operate our services. This can include payment confirmation data and technical data needed to improve or secure our online tools.

Lawful bases for processing

Cleaner Marylebone only processes personal data where we have a lawful basis under applicable data protection laws. The main lawful bases we rely on are:

Performance of a contract. We process your personal data when it is necessary to enter into, or perform, a contract for cleaning services with you, including managing bookings, delivering the service, processing payments, and communicating with you about your service.

Legitimate interests. We may process your personal data where it is necessary for our legitimate interests, provided that these interests are not overridden by your rights and freedoms. These interests include managing and improving our business operations, responding to enquiries and complaints, training staff, ensuring security and preventing fraud, and maintaining accurate records.

Legal obligations. We may process personal data to comply with legal obligations, including accounting, record-keeping, tax, and regulatory requirements, and to respond to lawful requests from authorities.

Consent. In some cases, we may rely on your consent, for example for certain types of direct marketing communications. Where we rely on consent, you can withdraw it at any time, and we will provide clear information on how to do this.

How we use your personal data

Cleaner Marylebone uses your personal data for the following purposes:

To provide and manage cleaning services, including handling bookings and enquiries, arranging access to your property, delivering the service, communicating about schedules, and resolving any issues.

To process payments and manage billing, including issuing invoices or receipts, recording and verifying payments, and handling refunds where applicable.

To communicate with you, including responding to your enquiries, sending service-related updates and confirmations, and asking for feedback about your experience.

To improve and develop our services, including monitoring service quality, analysing usage patterns, training staff, and refining our processes and customer experience.

To maintain security and prevent misuse, including protecting our staff, customers, and business, preventing fraud, and investigating any suspected wrongdoing.

To comply with legal and regulatory obligations, including responding to lawful requests from public authorities and maintaining records for tax and accounting purposes.

Data sharing and processors

Cleaner Marylebone may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors only process your data under our instructions and for the purposes described in this Privacy Policy. Examples of such processors include:

Payment processing providers who handle card payments or other electronic payments made for our services.

IT and booking system providers who supply and maintain the systems we use to manage bookings, schedules, and customer records.

Communication and administrative service providers who assist with customer communications, data storage, and related support services.

We may also share personal data where necessary with professional advisers such as accountants or legal advisers, and with public authorities or regulators where required by law or to protect our rights, staff, and customers.

Whenever we use data processors, we take steps to ensure that appropriate technical and organisational measures are in place to protect your personal data and that processing complies with data protection law.

Retention of personal data

Cleaner Marylebone keeps personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet any legal, accounting, or reporting requirements. When determining appropriate retention periods, we consider the type of data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process it, and any applicable legal obligations.

In general, we retain customer records for as long as you remain an active customer and for a period after the end of the customer relationship where necessary for our legitimate interests or legal obligations. Payment and transaction records are typically kept for the duration required by tax and accounting laws. After the relevant retention period expires, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual.

Security of your personal data

Cleaner Marylebone takes the security of personal data seriously. We use appropriate technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include access controls, restricted access to personal data to staff who need it for their roles, and the selection of reputable service providers who implement suitable security standards. While we work hard to protect your personal data, no method of transmission or storage can be guaranteed to be completely secure.

Your data protection rights

As a data subject under the UK GDPR and related data protection laws, you have several important rights in relation to your personal data processed by Cleaner Marylebone. These rights include:

The right of access. You have the right to request confirmation as to whether we process your personal data and to request a copy of that data, together with information about how and why we process it.

The right to rectification. You have the right to ask us to correct or complete personal data that you believe is inaccurate or incomplete.

The right to erasure. In certain circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.

The right to restriction of processing. You may request that we restrict processing of your personal data in certain situations, such as while we verify its accuracy or assess an objection you have raised.

The right to object. You have the right to object to the processing of your personal data where we rely on legitimate interests as our lawful basis, including for direct marketing. We will stop processing unless we have compelling legitimate grounds that override your interests, rights, and freedoms, or where processing is necessary for legal claims.

The right to data portability. Where processing is based on consent or on a contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller where technically feasible.

You also have the right to lodge a complaint with the relevant data protection authority if you believe that your data protection rights have been infringed. We encourage you to contact us first so that we can try to resolve any concerns.

International data transfers

If it becomes necessary to transfer your personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data in accordance with applicable data protection laws. These safeguards may include the use of recognised standard contractual clauses or other approved mechanisms. You can contact us for further information about any such transfers and the safeguards applied.

Updates to this Privacy Policy

Cleaner Marylebone may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data, or changes in legal and regulatory requirements. We will revise the update date at the start of the Privacy Policy when changes are made. We encourage you to review this Privacy Policy regularly to stay informed about how we handle and protect your personal data.